FAQ
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Frequently Asked Questions
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The Following are the most Frequently Questions Asked By our customers, you can click the Question link to check it out our answers.
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HOT PRODUCTS
FREQUENTLY ASKED QUESTIONS
FAQ-Orders
As we focus on the wholesale, we don’t list the pricing on the website, But You can send an email to navylau626@gmail.com to get a Free Quote or Pricelist, and Any questions or requirement will be warmly welcomed,and Our Sales representative will contact you via e-mail shortly.
The minimum order depends on your required sizes and items. Pls e-mail US your orders and Our Sales will inform you of the minimum quantity for each stones.
If we have your ordered items ready in our stock then we can ship it immediately (usually within 1-3 days). If unavailable, Normally production of piercing jewelry are from 7-10 Days depending on the quantity ordered. Custom orders will take 15-20 days. If you need a rush order, contact our representatives to discuss your specific needs.
We have our policy of taking 100% advance payment for all the orders. We accept payments through paypal, Western Union and direct bank wire transfer. We will start working on your orders only after the payment is made.
a:Pay by Paypal:
100% Guarantee What you ordered!
After you confirmed your Order, We’ll send you a Paypal invoice for the appropriate amount to make it easier to submit payment.
If you encounter any technical difficulties in sending payment through Paypal, please don’t hesitate to email us.
b:Pay by Western Union:
The fastest way to send money worldwide!
See the Details: http://www.westernunion.com
c.Pay by Wire Transfer:
After you confirmed your Order, We’ll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.
Your Sales representative will be responsible to tell you the Every details and status of your order at 24 hours.
We try our best to ship orders as quickly as possible, with about 98% of all orders shipped and delivered on time.
All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions.
Order Delays can be the result of the following.
1.Payment are Not Summit on Time or We can not confirm your payment.
2.Incorrect shipping address. Please know that we do everything we can to minimize this issue by emailling customers to verify if an address seems problematic. However it is the responsibility of the customer to verify the accuracy of shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.
3.Holiday Delays. Courier Express(DHL,UPS,FedEx,EMS,TNT)does not guarantee any shipment timeframes during the winter holiday season. Make your purchases and arrangements early and avoid the holiday rush!
4.Item not in stock, or backorder. We will contact you if you have ordered a backorder or out of stock item with an expected arrival time. Most backorder items are listed as such on our site, so take the time to check and make sure that the item isn’t marked waitlisted if you need it in a hurry!
5.Orders placed during non-business hours. We are open 9:00 – 17:00 Monday – Saturday.Orders placed out of office hours, over the weekend & on holidays will not be processed until the next business day.
FAQ-General Questions
Our factory is situated in the China,we answer phones 9:00 – 18:00 (GMT +8:00) Beijing,China,Monday – Saturday 9:00 – 18:00 (GMT +8:00).
You can send an email to navylau626@gmail.com to get any questions, and Our Sales representative will contact you via e-mail shortly.
As you can see, we’re dealing many kinds of piercing jewelries, There’re many difference shape/size/color of the stones and the designs.That’ll be thousands of pricing. and we focus on wholesale market, don’t list the price on the website, Please kindly spend some time to list the details (Sizes, colors,Shapes/Cuts and QTY for each) of the piercing you’re running out of stocks or the stones you’re planning to purchase recently, then we’ll check whether they’re available or not & send you the quotation accordingly.
Usually, we came in this way:
Step 1. Pricing for your planning order,
Step 2. if our prices were acceptable for you, let’s come to a trial order or samples,
Step 3. Through the trial order or samples, you can test our quality and service, then you’ll have an idea whether we’re the trustful supplier you’re looking for.
It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.
Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.
As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website.
Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we’ll send samples through your courier by freight collect.
You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.
We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT,Aramex.Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.
We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL- $26+ (Transit time 3-5 days to Europe and Middle East)
For other countries, please e-mail us and we will quote you the shipping charges.
If you are sending the payment through Paypal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.
We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control .
At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.
Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.
Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at navylau626@gmail.com . We will get back to you within 24 hours.
FAQ-Product Informations
Cubic Zirconia (or CZ) is zirconium oxide (ZrO2 ), is widely synthesized for use as a diamond simulant and it is a lab made created stone with a specific gravity of between 5.6-6.00 and at about 8.5 hardness on Mohs scale, which is harder than most natural gems. Its refractive index is high at 2.15 – 2.18 (B-G interval) and its luster is very good. Its dispersion is very high at 0.058 – 0.066, exceeding that of diamond (0.044).
Our productions are of different colours and different raw materials as followed :
C.Z.White Color: Our raw materials are imported from USA, RUSSIA, TAIWAN,CHINA of which providing in various quality grades of production.
C.Z.NORMAL COLORS:
AMETHYST, BLACK, CHAMPAGNE, GARNET, GOLDEN, GREEN APPLE, LAVENDER, ORANGE, OLIVE, PINK, PERIDOT, ROSE, VIOLET,YELLOW.
For theses colored productions, we use raw material from RUSSIA,TAIWAN,CHINA.
C.Z.SPECIAL COLORS:
BROWN, GREEN,BLUE SAPPHITE, BLUE TOPAZ, SWISS BLUE, AQUAMARINE,TAZANITE,TOURMARINE ROSE , RHODOLITE, MYSTIC, MOON GLOW, ROINBOW, COLOR CHARGE & etc
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.
C.Z.OPAQUE (CZ.MILKY):
WHITE , PINK , ROSE , LAVNDER , DARK VIOLET , LIGHT VIOLET , AMETHYST , GREEN APPLE , YELLOW , CHAMPAGNE , RED CORAL .
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.
CONTACT ONE OF OUR EXPERTS
Whatever Your Query,Please Get in Touch.